Legal & Policy

CyberBarrierLabs ("we", "us", "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or engage our services.

Data Controller. The data controller responsible for your personal information is CyberBarrierLabs, registered at 555 Lincoln Road, Peterborough, PE1 2PB, United Kingdom. You may contact us at [email protected].

Information We Collect. When you submit a contact form or engage our services, we may collect your name, email address, phone number, company name, and project details. We also collect standard web analytics data (IP address, browser type, pages visited) through privacy-respecting tools.

How We Use Your Data. We use your personal data solely to communicate with you regarding project inquiries, deliver contracted services, send invoices, and comply with legal obligations. We do not sell, rent, or share your personal information with third-party marketers or data brokers.

Data Retention. We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Project-related data is retained for a minimum of 6 years for accounting and legal compliance.

Your Rights. Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to access, rectify, erase, restrict processing, and port your personal data. To exercise any of these rights, contact us at [email protected].

Security. We implement industry-standard technical and organisational measures including encryption at rest and in transit, access controls, and regular security audits to protect your personal data against unauthorised access, alteration, or destruction.

These Terms of Service ("Terms") govern your engagement with CyberBarrierLabs for the provision of web development, backend engineering, API development, and related technical services. By engaging our services, you agree to be bound by these Terms.

Scope of Work. All services are provided in accordance with a mutually agreed Statement of Work ("SOW") or project proposal. Any work outside the agreed scope requires a written change order and may incur additional charges.

Payment Terms. Invoices are payable within 14 days of issue unless otherwise agreed in writing. Projects exceeding £1,000 may require a 50% upfront deposit before work commences. Late payments attract interest at 3% per annum above the Bank of England base rate.

Intellectual Property. Upon receipt of full payment, all intellectual property rights in the deliverables created specifically for you are assigned to you in full. CyberBarrierLabs retains ownership of pre-existing tools, libraries, and frameworks used in the development process.

Confidentiality. Both parties agree to keep confidential all proprietary information shared during the engagement. This obligation survives termination of the agreement for a period of 2 years.

Limitation of Liability. Our total aggregate liability under any engagement shall not exceed the total fees paid by you for the specific services giving rise to the claim. We shall not be liable for indirect, consequential, or incidental damages.

Termination. Either party may terminate an engagement with 14 days' written notice. Upon termination, you will be invoiced for all work completed up to the date of termination.

This Cookie Policy explains how CyberBarrierLabs uses cookies and similar technologies when you visit our website.

Essential Cookies. We use strictly necessary cookies to ensure the basic functionality of our website, including session management, security tokens, and the cookie consent preference itself. These cookies do not require your consent as they are essential for the site to operate.

Analytics. We do not currently use third-party analytics or tracking cookies. If this changes in the future, we will update this policy and request your consent before deploying any non-essential cookies.

Cookie Consent. When you first visit our website, a cookie consent banner is displayed. Accepting cookies stores your preference in your browser's local storage. You may clear this preference at any time by clearing your browser data.

Managing Cookies. You can control and manage cookies through your browser settings. Disabling essential cookies may impair the functionality of our website.

At CyberBarrierLabs, we strive for complete client satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued.

Deposit Refunds. The initial project deposit is non-refundable once work has commenced. If you cancel before work begins, a full refund of the deposit will be issued within 14 business days.

Milestone-Based Projects. For projects structured around milestones, payment for each completed milestone is non-refundable. If a project is cancelled mid-way, you will receive all deliverables completed up to the last paid milestone.

Monthly Retainers. Monthly maintenance and SLA retainer fees are non-refundable. You may cancel your retainer with 30 days' written notice, effective at the end of the current billing period.

Defective Deliverables. If a delivered feature materially fails to meet the specifications agreed in the SOW, we will rectify the defect at no additional charge within a reasonable timeframe. If we are unable to resolve the defect, a partial refund proportional to the affected work may be issued at our discretion.

Requesting a Refund. To request a refund, email [email protected] with your project reference and reason for the request. We will respond within 5 business days.